i-TV | Usability Audit

Introduction

A Usability Audit provides a cost-effective method for gauging the overall usability of your interactive TV service and will quickly improve its' general usability.

A Usability Audit is commissioned when there is a need to identify the major usability issues with the service without performing very in-depth studies.

Usability Audits are often a valuable precursor to a Usability Evaluation by eliminating any prominent usability problems before a Usability Evaluation 'fine-tunes' usability. The audit can be performed very quickly and enables the prioritisation of areas of the service requiring redesign. Because The Usability Company performs the audit, an unbiased approach and complete objectivity is assured.

A Usability Audit is ideal for organisations wanting an initial assessment of how usable an interactive TV service is within a limited timeframe and budget. For a fuller appraisal we recommend a Usability Evaluation.

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The Process

A Usability Specialist will identify major usability problems - those impeding the user experience - by assessing the service against recognised usability heuristics (design rules of thumb rooted in psychology). Issues such as navigation, feedback and consistency are carefully examined.

When a problem is identified it is given a severity rating which helps in prioritising the order in which issues are to be addressed. The deliverable, in the form of a written report or presentation, includes our considered recommendations for solving the usability problems identified.

If you would like to learn more about how a Usability Audit can improve the effectiveness of your interactive TV service, or if you would like to schedule an audit, please call or email us.

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© The Usability Company 2007