IVR (Interactive Voice Response)

Nearly everyone has had a bad experience when using a touch-tone phone system. At times it can seem hard to believe any thought goes into their design at all. Whilst cost effective for the company presenting it, if the system is poorly implemented there can be lasting damage, and users don't forget a bad experience easily.

Although many users would prefer to be dealt with by a human being, many recognise the possibilities and potential benefits IVR offers to them. With better usability designed in they could become a welcome alternative rather than a necessary evil.

The Usability Company provides two services designed to help organisations create a better experience for the user. If you would like to learn more about how these services can help improve the performance of your IVR system please call or email us and we will be happy to discuss your specific requirements.

 
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