Intranet

As organisations have become more aware of the importance of employee involvement, development and performance and what is required to generate loyalty and retain key staff, they have invested millions in sophisticated Intranets. Designed to provide employees with access to information at the touch of a button and despite the millions invested in their development, many simply don't get used. Why?

If it is easier to pick up the phone to obtain a service or find information then that is what people will do. In order to encourage use of your Intranet, it must be usable by the people it is designed for.

'We test our customer facing interfaces, but don't need to with employees'. How many times have we heard this being said? In other words the organisations is telling us, we want to help our clients interact with us more easily, but our staff are on their own!

Improving the usability of your Intranet increases productivity, reduces training and support costs and boosts employee morale and therefore loyalty.

The Usability Company offers services that will improve the performance of your Intranet, and also tell you who is using it, why they come and whether they achieve their goals.

To find out more please call or email us.

 
© The Usability Company 2007