Usability: UK and International Services from The Usability Company

Usability Business Case

Usability is fundamentally about return on investment.  When you invest in creating a website or other digital service, you create the possibility for customers, staff or other user groups to interact directly with your organisation and business processes.  But if they can't use it, they won't use it!

Good usability design improves sales conversion rates on e-commerce websites.  Proper Information Architecture helps customers, staff and business partners find the information they need, and reduces enquiry calls to your business.  Attention to usability in all your business applications reduces learning time and improves staff productivity.

Website Usability and Other Digital Media

The Usability Company is the UK's foremost provider of independent business-focused usability testing and consultancy.  We work with clients to improve the usability and accessibility of websites (including Intranets) and other digital media such as interactive digital television (i-TV), kiosks and all categories of mobile information and communication devices.

Usability Services

We offer a variety of usability services to help clients first assess and then improve the usability of their digital applications, ranging from short, defined-scope Usability Audits to in-depth project-based website usability architecture and other digital interface design assignments.  Although we are primarily UK-based, we work with affiliates throughout Continental Europe, North America and Asia to deliver usability services internationally.

Please explore the resources on this page for more background on Usability, and the History of Usability.  For further information, or to arrange an initial discussion of your organisation's usability needs, please .

For a brief summary of the practice of merging online market research with usability please go to http://www.theusabilitycompany.co.uk/ services/service/webiq/index.html

"If they can't use it, they won't use it!"

 
© The Usability Company 2005