Part II - The Fundamentals of User Testing
Usability is a science which is aimed at maximising the benefits we receive from our various and multiple screen technologies.
The typical usability test involves a user, chosen from the target demographic of the platform, and a specialist. The specialist sits with the user as they navigate their way around the platform and records, in a wide variety of ways, the problems and pitfalls the user encounters.
The specialist is normally trained in ergonomics, HCI, psychology or a combination of the skills. though as we are increasingly aware, many believe that reading the Neilsen Norman website qualifies them to turn from designer to medic.
Fundamental rules to observe whilst testing are that the situation is easily recreated for each user, comprehensive notes are taken and the user is not led by the specialist.
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