Conferences and Events
Upcoming Events
Past Events
A complete list of the conferences and events where The Usability Company has spoken or been involved in as an expert commentator.
Where a download is provided in PDF format, you will need Adobe Acrobat Reader to view it. If you're using access technology software on your computer, visit http://access.adobe.com/ for more information about using PDF files.
Upcoming events
Customer Experience in Marketing - The New Focus
8.45-10am, 26 April 2006
An invitation-only breakfast briefing featuring Frances Frei, Associate Professor, Harvard Business School
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Past events
Foviance offers FREE usability testing to mark World Usability Day
November 3 2005
Sign up to have your site tested free of charge
To mark World Usability Day on the 3rd of November, Foviance is running a marathon of short testing sessions to raise awareness of the practice and benefits of usability, and to give people a little taster of usability testing.
We're offering you the chance to have your website tested for free in our specially designed lab environment. Each testing session will be approx 15 mins long, including a couple of minutes of prep with the consultant before the testing and feedback afterwards.
If you'd like to participate in our marathon, please send us an e-mail with the url the site you want to test and two tasks that you want the user to complete. Depending on the complexity of the task(s) and usability of the site we may get more than one task done. An example of a URL & task is as follows:
URL
http://www.amazon.co.uk/exec/...-4473222
Task
I want to find out how easy it is to find & buy a romance book.
You'll be able to observe the testing from the viewing room where another usability expert can talk you through the process and give advice on the spot.
Accessibility Training Course
May 18 2005
The Usability Company's one-day Accessibility Training Course covers the most important issues surrounding accessibility on the Internet and Intranet. The course guides the attendees in negotiating the complex and changing area of accessibility. There have been several scare stories of companies being sued for lack of accessibility on their sites and the WAI guidelines have often been criticised for being overly complex and difficult to implement. Combined with the lack of practical experience and knowledge in this emerging arena, there is much confusion about whether to implement accessibility guidelines, which ones to implement and how to do this on a practical level. To register for the course online please or email for further information.
The Usability Company is pleased to announce our Public Sector Forums Partnership
March 2005
In support of the partnership, we have produced a (PDF file size 2073k) which was launched at the recent event entitled "Accessibility & Usability Standards in the Public Sector".
Maximising Customer Profitability in a Fully Integrated Multi-Channel Financial Services Platform by Net. Finance
December 6-7 2004
The Usability Company will tend a stand at this event for senior managers from the Retail Financial Services sector. There will be speakers from key financial institutions including some of The Usability Company’s client companies sharing their experiences and issues encountered while pursuing the goal of optimising digital platforms in this sector. CRM, Customer Centred Product Development, ROI measurement and, of course, usability are all key themes. The event includes speakers from Barclays, Capital One, Credit Suisse, Sainsbury’s Bank, Cahoot, BNP Paribas, Wachovia, More Than, Mastercard and Nordea.
Usability- how are my customers using my site? Collaborative session with Knexus community, hosted by Prudential.
Nov 10 2004
Marty Carroll, Director of Usability Practice presented at this event for senior managers for which The Usability Company collaborated with the Knexus Group and was hosted by Prudential. Knexus Community is Europe's leading business club and network. It provides a secure environment in which senior business executives from global 2000 companies exchange knowledge; generate ideas, benchmark and network with their peers (both online & offline) to solve shared business challenges. For further information on the event, please email .
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Websites in the Public Sector
November 5 2004
Marty Carroll, Director of Usability Practice gave a presentation on Designing a site people will use at this hugely popular annual event for government website managers. Please email for further information on this event.
Digital Marketers Zone, DMZ
September 29 2004
The Usability Company held the seminar on usability and tended a booth for the day at this event for digital marketers and senior executives organised by Netimperative. The DMZ covered the major themes surrounding digital marketing and included presentations on Usability, Accessibility, Web Analytics, Search Marketing, Mobile Marketing, Email Marketing, Affiliate Marketing, Ad-serving & Trafficking and Personal Interactive Marketing. Please email for further information and to register.
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The ROI of Usability and Accessibility for Intranets
September 24 2004
The Usability Company held an all day post-conference workshop at the Intranet Usability Conference organised by the Ark Group. Catriona Campbell, Chairman of The Usability Company and Marty Carroll, Director of Usability Practice, focused on the measurable impact of a usable intranet. This workshop provided those responsible for Intranet success with the knowledge of the essential ingredients to implement an effective intranet design and analysis process across even the largest organisation leading to sustained, tangible and measurable benefits for the organisation. Please email for further information and to register.
Ensuring ROI on Digital Channels
September 9 2004
The Usability Company collaborated with the New Media Age in organising this event on "Ensuring ROI on Digital Channels", September 9. Russell Gould, Head of e-Commerce at Bradford & Bingley co-presented with Catriona Campbell, Chairman of The Usability Company, on User Centred Design (UCD). They included a case study on the UCD work completed by The Usability Company on the Marketplace, Bradford & Bingley's website, redesign as a practical illustration. Please email for further information and for copies of the presentations.
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Understanding the Consumer: Usability and Metrics
July 30 2004
The Usability Company was asked to hold this seminar on usability, which was organised by the Interactive Advertising Bureau as part of their seminar series. Catriona Campbell presented on usability and metrics and how that affects the online advertsing arena and Carl Kim, Usability Specialist assisted with fielding the questions at the Q&A session.
Virtual Gaming Forum
June 28 2004
Marty Carroll, Director of Usability Practice at The Usability Company, held a workshop at this year's Virtual Gaming Forum on 28th June. This event is a key event in the diaries of the key players of the virtual gaming industry. The whole event was designed in the form of roundtables and discussion pods. Marty held a 30-minute workshop drawing on The Usabiility Company's experience and working relationship with many of the key players in this industry including Ladbrokes, Victor chandler and Camelot to discuss marketing and successful site design. His workshop was entitled 'a view of the market winners and losers' and was designed for anyone looking for direction on setting up a virtual gaming business.
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E-consultancy Roundtable on Usability and Accessibility
June 24 2004
Catriona will be taking part in the E-Consultancy Roundtable on June 24th to discuss the latest issues, trends and best practice for Usability & Accessibility.
EConsultancy and Netimperative Beauty Parade
June 17 2004
The Netimperative Beauty Parade is coming up on June 17th. Netimperative and e-consultancy have joined forces to offer a comprehensive showcase of usability suppliers to inform businesses with online channels and save them time and effort when looking to buy usability services. We will be presenting alongside Bunnyfoot, Flow interactive, Fhios, Amberlight and Nomensa.
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Interactive City
June 7 2004
Catriona Campbell was a guest speaker at Interactive City, June 7, 2004. Interactive City, in association with the New Media Age, is a convention devoted to digital technologies and the web. Interactive City 2004 showcase the strengths and expertise of the UK's ICT sector, bringing in top speakers from around the world to reinforce those strengths with debate and discussion on the very latest developments in the industry. Catriona spoke on web advertising and accountability, demonstrating web analytics as a useful tool to measure return on investment for businesses wishing to advertise on the web. For more information see www.interactive-city.com.
International Classified Media Association
May 6-8
ICMA, General Meeting, The Hague, Netherlands
Catriona Campbell was a guest speaker at the International Classified Media Association, ICMA, General Meeting at The Hague, Netherlands. ICMA represents market-leading publishing companies within the classified media from 38 countries worldwide. Catriona gave a presentation and chaired the debate on who the target audience is for classified media and what they want from the online service offerings provided by publishing companies. For more information on this event, please go to the ICMA website.
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BBC Usability and Accessibility Guidelines
May 14 2004
Catriona gave a talk to BBC Producers, web developers and others within the CBBC on May 14th. The discussion was based on Accessibility and Usability Guidelines. Catriona introduced the session giving a summary of these areas, with examples from the web. In a real live evaluation she asked a member of the audience to complete a task on two very different sites designed for use by children. The first was the Tweenies site - a Channel 4 web site, this site was impossible to find from a search engine because it has so many broken links to it, and once there, the user found themselves being spat out to the Channel 4 site -an example of an unusable site. The second site was the Habbo Hotel, a chat room for 13 years old up, which is the least accessible site out there for kids. Catriona concluded that real world hotels have to be accessible for guests, why should this online Hotel not be!!
Other speakers at the event included the Head of HCI research and development for the BBC, who discussed usability and how testing is carried out with children at the BBC.
The Online Customer Experience Forum
April 6 2004
The Online Customer Experience Forum was organised by The Usability Company, WebAbacus and Gomez with Barclays Stockbrokers as guest speaker. The seminar provided an overview of the ways in which accurate measurement and analysis of site usage can inform usability management. WebAbacus, Gomez and The Usability Company joined forces to present their combined knowledge and insight on Customer Experience Management with emphasis on usability, web analytics and performance.
Please go to www.onlinecustomerexperienceforum.com for further details.
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eConsultancy/NetImperative Web Analytics seminar
March 11, 2004
Marty Carroll was one of the guest speakers at the eConsultancy/NetImperative Web Analytics seminar March 11, 2004. Other guest speakers included Jim Sterne and Matthew Tod. To learn more about the seminar and download the presentations please visit the e-Consultancy website.
Brighton University, iTV seminar
January 12 2004
Catriona Campbell, CEO and founder of The Usability Company was invited to speak to some Brighton University PHD students alongside Guy Winter, Head of HCI at the BBC, January 12 2004. The event focused on iTV and Catriona gave a presentation on "Designing usable and engaging interactivity".
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Comino Conference
January 2004
Marty Carroll, Head of Usability Practice at The Usability Company was asked to speak at the Comino conference in January. The conference, which is specifically for local government took place in Hinckley, Leicester where Marty spoke about and demonstrated the major usability issues concerning local government websites.
Getting online by 2005 is the easy part, but how do you ensure take up of government services?
December 10 2003
St George's Suite, The Lanesborough
Hyde Park Corner, London SW1X 7TA
More information about getting online by 2005
Senior Public sector managers were invited to a free workshop by The Usability Company designed to introduce them to usability methods, which can be applied to maximize customer retention and the re-use of government online services.
Scotsoft 2003
November 13 2003
Catriona Campbell, Chairman of The Usability Company was invited to speak at the Scotsoft 2003 Conference for government and industry in Edinburgh November 13. The event, organised by ScotlandIS, was opened by Jim Wallace MSP, Deputy First Minister and Minister for Enterprise, brought together some of the great minds from across the Information and Communications Technologies (ICT) Industry in Scotland. The focus was on collaborating for business, and assembled local and international speakers.
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British HCI conference
11 September 2003
Industry Day
Bath
Designing for e-Government
3 September 2003
AIGA Experience Design
London
E-Consultancy roundtable
26 August 2003
Key issues and trends within usability
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2003 Forum awards.
15 July 2003
Congress Centre
London.
New Media Age's Effectiveness Awards ceremony.
July 2003
Making e-Services Accessible to People with Disabilities
3 July 2003
CIPFA e-Government Forum
London
Hot Topics in Usability conference
2 May 2003.
Accessibility Day
London
The Government Internet Forum
10 April 2003
Usability Analytics
London
Radio talk show on the issues surrounding accessibility
25 March –24 April 2003
Broadcast over 35 radio stations across country
Roundtable discussion
March 2003
The linking of customer service from company's websites, through the call/contact centre and fulfilment of the customer's order.
The Institute of Directors
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Technology For Marketing 2003 conference
11 -12 February
Olympia
London
IBC Wireless Gambling and Lotteries conference
28-29 January 2003
Implementing Successful Mobile Gaming Services And Maximising Revenue Potential
76 Portland Place
London
Shop Talk
28 January 2003
"Heather Payton and guests discuss why some new technologies change our lives and others are confined to the footnotes of history."
Radio 4
The European Usability Forum
December 2002
Vienna
'The UK Gaming Revolution: The Emergence Of The UK As A Leading Online Jurisdiction'
13 - 14-11-2002
The Usability of Online Gaming
Russell Hotel, London
Research Show 2002
03-10-02
'Research solutions for a healthy business: 'E-commerce: How research can increase profits'
London Olympia
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RNIB Conference
05-07-02
Web accessibility and web usability: what's the relationship and why does it matter?'
London
Networks Telecom Europe
26-06-02
Wireless device Panel debate
NEC, Birmingham
Mobile Device Conference
29-05-02
'Enhancing the User Experience - Where does your focus and money need to be?'
Jury's, Great Russell Street Hotel, London
The IT Directors Forum 2002
16 - 19-05-02
'PDA, iTV, Mobiles & PC's what will customers choose?'
On Board MV Aurora
New Media Show 2002
25-04-02
'Making Sites Sell, Creating the 'Right' User Experience'
Business Design Centre, London
New Media Age Creative Forum
24-04-02
Usability and functionality considerations for creatives
Business Design Centre, Islington, London
Internet Magazine
21-03-02
'UK top Movers & Shakers, a gathering of the most influential people in the UK Internet Industry'
Shoeless Joe's, London
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Enhanced TV The 3rd International Summit
01-02-02
'Creating An Enhanced TV Project: How to Overcome The Pitfalls And Realise The Potential At Each Stage of The Development Process- From Brief To Deliver To Execution'
Café Royal, London
Multi-Channel Gambling 'New Players. New Markets. New Opportunities. New Threats'
11 - 12-12-01
'If They Can't Gamble, They Won't Gamble – Displaying the Benefits of Usability'
The Café Royal, London
Building Successful Web Sites Internet Magazine's Conference
08-10-01
'How to increase site performance by destroying by destroying barriers to access'
Queen Elizabeth 2 Conference centre London
The Path To Profitability
28-09-01
'Building ROI into Site Development'
Holborn Circus, London
Mobile User Interface
26 - 27-09-01
Conference Chair person
Hyatt Carlton Hotel, London
IHM-HCI 2001 'Interaction without frontiers'
10 - 14-09-01
HCI in practice: Panel – Professional Accreditation
Lille, France
Imperial College
27-02-01
'Entrepreneurial Experience'
Imperial College, London
CeBIT
13-03-00
Deutsche Messe
Hannover, Germany
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